Refund Policy

Version 2026-10-20. Part of the Terms of Sale.

1. When a refund is available

• Extra credits: the price of the unused credits of the pack is refunded.
• Subscription: on request within 7 days after the charge, the part of the payment for the current period proportional to unused subscription credits is refunded; after that, a cancellation keeps access until the end of the period without a refund.
• Failed generation: credits return to the balance automatically; no money refund needed.
• Duplicate payment or technical error: refunded in full.
• Credits issued by a external platform are not refunded through the Company: contact the platform you paid.

2. How the amount is calculated

Refund = purchase price × share of unused credits. Spent credits are a service delivered as intended. Tax paid on the refunded part is refunded with it. Bank conversion fees are not refunded.

3. How to apply

Email support@creos.si with your login, the date and amount of the payment, or cancel the subscription in settings and state in the email that you request a refund for the current period. We reply within 5 business days.

4. Timing and method

Refunds go to the same payment method through Stripe; funds arrive within 5–10 business days depending on the bank. Refunds to other details are not made.

5. Refusal

A refund is refused if the credits were spent, if the account was suspended for a breach of the rules, or if the payment was not made by you (contact your bank in that case). A refusal is sent in writing with the reason.

6. Chargebacks

If you dispute a payment with your bank without contacting us, access to the account is paused until the dispute is resolved. Please write to us first: most issues are resolved faster than a bank dispute.

7. Consumer rights

This policy does not limit the rights granted to you by the law of your country of residence.